Introduction
Good
sales actually begin with a good knowledge of the product to sell, and with
good presentation, everything sells. A terrific salesman is adept at both
knowledge and presentation of his products and services.
By
the way, let us establish first that a product is anything that is offered to
the market for attention, acquisition, use or consumption that might satisfy a
want. That implies that, even you are a product. Second, a product
is the consumer’s solution. The market is anywhere the product is
presented for sales. This includes the office where you go to submit your
CV for a job opening.
Third,
everyone is a salesperson. The world we live in is altogether a
marketplace. Your demeanour, vocal-ability, etc. are all part of the
presentation process.
Mastering
Your Products: To have
a magic wand by which you can achieve exceptional sales level, the following
keys are essential.
a) Know Your Product
The first statement in this discourse already gives impetus
to this point. A man cannot give what he does not have; you cannot sell
what you don’t know about. Every salesperson must first take time out to
understand the products that he is expected to sell. Your knowledge must
be convincingly deep. If you are supposed to sell a variety of products,
you have to pick the ones that appeal best to you, and study them deeply,
knowing all that their functional dimensions.
b) Be convinced about your product and
constantly increase your confidence level:
Your customers can no more be confident about what you sell
than you are yourself. Do not try to talk anyone into buying anything
that you are not sure of yourself, except you are ready to make a tool of
yourself. The confidence you have in the product will give you some
measure of pride about it, and then influence the way you talk about it.
c) Be versatile, understand your
competition
A major highlight in any salesman’s presentation is when he
(she) has to compare what he/she has to sell with the competitors’
products. You must know about your competitors have to offer and be
sincere enough to examine whether they are better than yours. Whatever
information or knowledge you get from this is a major point for you.
d) Be enthusiastic about your product
No matter what your competitors think about your product, it
still has the potential to succeed in the market. The onus is on you to
love, cherish and be proud to present that product. Your own enthusiasm
will go a long way to help sell that product to the most important
customer. Note: Your most important customer is the one sitting or
standing before you at the moment.
e) Understand what is unique about your
product
To make good sales, to start with, your product must have a
unique identifiable feature. There must be something that distinguishes
your product from your competitors’. One of your sales pitches should be
competitive advantage of that product compared to the competitors’
product. Whenever you sell, emphasize the competitive advantage your
product has, however, DO NOT bad-mouth your competition. De-marketing
your competition does not improve your own product or services. Another
sales pitch should be the benefit of that product to the customers, in other
words, the solution that product offers for their problems.
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